Handle conflict and repair harm
Discuss one issue safely, listen for impact and needs, make a specific agreement, and repair mistakes through changed behavior.
Relationship Goals: Equality & Respect
From MacEwan University. Watch here or open it on YouTube .
During the course primer, listen for ideas that change how you approach “Handle conflict and repair harm.” Pause once to capture a useful point, then apply it while producing a fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check.What this lesson is really solving.
Discuss one issue safely, listen for impact and needs, make a specific agreement, and repair mistakes through changed behavior. This is lesson 4 because later decisions depend on a fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check. Conflict skill is not never disagreeing; it is staying respectful, focused, accountable, and safe. Use your own numbers, files, environment, and constraints so the result survives outside the course.
Understand the idea before touching the steps.
Conflict skill is not never disagreeing; it is staying respectful, focused, accountable, and safe.
Follow these steps in order.
Take the action in each step; then use the deliverable below to prove the lesson is finished.
- 1
Choose an appropriate time and state one observable issue, its impact, your feeling or need, and a concrete request without insults or mind-reading.
- 2
Reflect the other person's view, ask clarifying questions, pause when regulation or safety is failing, and return at an agreed time when appropriate.
- 3
For repair, acknowledge the specific behavior and impact, avoid excuses, offer proportionate amends, and define the behavior change that will show accountability.
See the standard in context.
Alex apologizes for sharing private news, removes the post, asks what repair would help, and changes the future sharing rule. The learner saves a fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check and notes the evidence or assumption behind the choice so it can be reviewed and improved later.
Inspect before you move on.
- The finished work visibly includes a fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check.
- You tested the work against this common failure: Using therapy language to win, demanding immediate forgiveness, or turning a safety problem into a mutual communication exercise.
- Another person could verify this mastery standard: The script stays on one issue, includes both perspectives, and makes accountability observable after the conversation.
Your deliverable
A fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check.
Watch for this
Using therapy language to win, demanding immediate forgiveness, or turning a safety problem into a mutual communication exercise.
Prove it—don’t just recognize it.
The script stays on one issue, includes both perspectives, and makes accountability observable after the conversation.
Quick knowledge check
Answer from the lesson—not from confidence alone. Score at least 2 of 3 to unlock completion.
This curriculum-aligned check is scored automatically and stored with your account when signed in. It is an objective learning signal, but it has not yet been independently validated as a standardized assessment.
Tools, templates, and references
Pass the knowledge check above first.
Completion unlocks after a score of 2 out of 3. Then confirm that you produced the lesson deliverable.
Go to the knowledge check