Handle conflict and repair harm
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The idea in everyday life
Discuss one issue safely, listen for impact and needs, make a specific agreement, and repair mistakes through changed behavior.
Conflict skill is not never disagreeing; it is staying respectful, focused, accountable, and safe.
One step at a time.
Use the sample or information you have permission to use. Keep your work as you go. You can pause between steps.
- 1
Choose an appropriate time and state one observable issue, its impact, your feeling or need, and a concrete request without insults or mind-reading.
- 2
Repeat the other person’s view in your own words and ask about anything unclear. Pause if either person is too overwhelmed to continue respectfully or safely. Agree when to return to the conversation when it is appropriate.
- 3
To repair harm, name what you did and its impact without making excuses. Offer a suitable way to put things right, and say what you will change so your actions show responsibility.
See how it works.
Alex apologizes for sharing private news, removes the post, asks what repair would help, and changes the future sharing rule.
Did you cover these?
- Your work includes a fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check.
- Check this common mistake: Using therapy language to win, demanding immediate forgiveness, or turning a safety problem into a mutual communication exercise.
- The script stays on one issue, includes both perspectives, and makes accountability observable after the conversation.
What to finish
A fictional conflict script, listening summary, specific agreement, pause rule, repair statement, and one-week follow-up check.
Watch for this
Using therapy language to win, demanding immediate forgiveness, or turning a safety problem into a mutual communication exercise.
How can I tell I understand it?
The script stays on one issue, includes both perspectives, and makes accountability observable after the conversation.
Quick knowledge check
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Answer all 3 questions above and get at least 2 right. You can review the explanations and try again.
Go to the knowledge checkOptional course overview video · same video as Lesson 1
Relationship Goals: Equality & Respect
From MacEwan University. Watch here or open it on YouTube .
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