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Course 105 · Work course 41

Prepare Shipments and Resolve Delivery Exceptions

A checked dispatch manifest, package and label plan, carrier-handoff record, and delivery-exception log using fictional parcels.

Before you start

Read quantities, dimensions, weights and dated tracking events.

See everything you’ll need

Practice materials and a worked example · Free download. Download the starter pack

What you’ll leave with

A checked dispatch manifest, package and label plan, carrier-handoff record, and delivery-exception log using fictional parcels.

Start course Start without an account. Sign in to save lesson progress across devices.

Your project

Start with the practice files. Build your project one lesson at a time.

Practice files are free without an account. Sign in to save your project record in My Proof: a description, checklist, and optional work link. Keep the original files in your own app or notebook; saving a project record does not upload them.

  1. Get your materialsDownload practice filesStart with the supplied materials, follow the lessons, and compare your work with the annotated example.
  2. Make your projectView the project checklist Work in your own notebook, document, or software. Use the supplied practice examples when you prefer.
  3. Keep a private recordSave a project record Sign in to save a description and checklist, then return to update them.
Optional course overview

Watch an introduction.

This overview from USPS introduces ideas you’ll practice in the lessons.

Watch directly on YouTube
USPSHow to Send a Package - Domestic | USPSYouTube
Course handbook

Know the route before you begin.

Here’s what you’ll need and what you’ll make. You can return to this guide during any lesson.

Who this is for

Learners age 14 and up; no employment or prior professional experience is required.

Prepare before lesson one
  • Read quantities, dimensions, weights and dated tracking events.
  • Use paper, a text editor, or any free document editor; a calculator is optional.
  • Download the fictional starter and annotated example, or use the same records within each lesson.
  • No employer, customer, interview participant, purchase, or outside cooperation is required.
  • Lesson time includes practice and checks; optional video viewing and initial setup are extra.
Your final project

Finish with proof you can use.

A checked dispatch manifest, package and label plan, carrier-handoff record, and delivery-exception log using fictional parcels.

Save a project record in My Proof
See project checklist and review criteria

Keep your working files in your own notebook or software. Save a private description, checklist, and work link in My Proof.

What to include

  • A uniquely identified dispatch manifest and hold entry.
  • A package specification with limit checks.
  • A label-to-order verification log.
  • A carrier-handoff log with unresolved evidence.
  • A delivery-exception file and status-update draft.
  • A final dispatch packet with reconciled status totals and follow-up ownership.

Review and revise

Use these criteria to check your work and choose what to improve.

  • Every required section is present and traceable to the supplied case facts.
  • Decisions separate known facts, assumptions, and unresolved questions.
  • Records, calculations, and instructions agree with each other and the stated rules.
  • The final revision addresses a changed case and explains what someone should do next.
Three ideas to help you along the way
Three useful ideas

The rules behind the steps.

01

Match the records

Order, parcel, label and tracking ID should identify the same shipment.

02

Distinguish preparation from custody

A created label does not prove carrier acceptance.

03

Investigate with evidence

Record scans and missing facts before promising a resolution.

What do these words mean?
Key words

Key terms worth knowing.

Manifest
A list identifying the parcels in a dispatch batch.
Acceptance scan
Carrier evidence that a parcel entered its custody.
Tracking event
A dated update about a shipment’s progress.
Exception
A shipment condition needing investigation or another action.
Reconciliation
Comparing records to identify missing or inconsistent entries.
Your route

6 lessons.
One useful project.

Work in order the first time. Each lesson makes something the next lesson can use.

  1. 1
    Up next

    Read the dispatch batch

    Create unique parcel records and separate holds.

  2. 2
    14 min

    Specify the package

    Use provided measurements to select a package and document its contents.

  3. 3
    16 min

    Match labels to orders

    Check the identity and address fields before dispatch.

  4. 4
    14 min

    Record the carrier handoff

    Distinguish ready parcels from evidence of carrier custody.

  5. 5
    16 min

    Investigate delivery exceptions

    Build a factual exception record and avoid unsupported promises.

  6. 6
    18 min

    Reconcile and close dispatch

    Close supported cases while preserving outstanding ownership.

Use the tools

Tools to help you practice.

See all tools
ZIP · practice files

Prepare Shipments and Resolve Delivery Exceptions practice files

Start with the supplied materials, follow the lessons, and compare your work with the annotated example.

Text worksheet

Your course project worksheet

A downloadable text worksheet with each lesson’s working output, space for your answers, and the shared final-project checklist. Save your own copy.

Source transparency

Sources and further study.

Explore the references behind the lessons and take your learning further. Source notes explain access and reuse.

USPS prepare and send a package
Source & access notes · checked 2026-09-12

Inspected packaging, addressing and sending instructions, plus official embedded video.

Access: Public reading without account; purchasing postage is not required.

Reuse: USPS states All Rights Reserved. Link only; no copied assets.

USPS missing mail
Source & access notes · checked 2026-09-12

Inspected tracking review and information used for missing-item follow-up.

Access: Public guidance; do not file a real request.

Reuse: Reference only; original cases and scripts.

USPS shipping restrictions
Source & access notes · checked 2026-09-12

Inspected restricted/prohibited categories and direction to current item-specific rules. No hazardous shipping procedures reproduced.

Access: Public page inspected without an account.

Reuse: Reference link only. Course prose and practice data are original; no third-party text, figures, or templates are reproduced.

How to Send a Package - Domestic | USPS
Source & access notes · checked 2026-09-12

Exact embed ID was extracted from inspected official https://www.usps.com/ship/packages.htm HTML. YouTube oEmbed verified title and USPS channel. Metadata and source were checked on 2026-09-12; full playback was not tested.

Access: Public YouTube metadata verified; viewing may depend on region/network. Optional; every activity works from written material.

Reuse: Link or embed only. No video download, transcription, or rehosting.

Ready when you are

Start with the first useful move.

You’ll always know what to do, what to make, and where to go next.

Start lesson one