Learners ages 14 and above, including adults returning to learning. Work independently with fictional data; no job, account, outreach, or adult legal authority is required.
Course 97 · Life course 27
Resolve Conflict and Repair Teamwork
Separate facts from assumptions, listen for the real concerns, and write a voluntary repair plan with follow-up.
Before you start
Use paper or a local document for a six-part project folder; a calculator is optional.
See everything you’ll needWhat you’ll leave with
A practice conversation and agreement for resolving an ordinary team disagreement and checking that things improve.
Start course Start without an account. Sign in to save lesson progress across devices.
Your project
Start with the practice files. Build your project one lesson at a time.
Practice files are free without an account. Sign in to save your project record in My Proof: a description, checklist, and optional work link. Keep the original files in your own app or notebook; saving a project record does not upload them.
- Get your materialsDownload the practice worksheetUse the downloadable worksheet or toolkit alongside the lesson instructions.
- Make your projectView the project checklist Work in your own notebook, document, or software. Use the supplied practice examples when you prefer.
- Keep a private recordSave a project record Sign in to save a description and checklist, then return to update them.
Course handbook
Know the route before you begin.
Here’s what you’ll need and what you’ll make. You can return to this guide during any lesson.
- Use paper or a local document for a six-part project folder; a calculator is optional.
- Choose the fully supplied fictional scenario, or substitute a low-risk situation without personal or sensitive information.
- Plan about 156 minutes of active reading and practice across six lessons; two lessons each week provides three-week pacing. Optional real-world research can be added after the required practice.
Finish with proof you can use.
A conflict-repair portfolio with a fact record, listening script, interests map, voluntary agreement, repair and escalation plan, and follow-up review.
Save a project record in My ProofSee project checklist and review criteria
Keep your working files in your own notebook or software. Save a private description, checklist, and work link in My Proof.
What to include
- A fact-and-impact record with interpretations separated and a neutral opening question.
- A listening script with two paraphrases, two process questions, and a corrected understanding.
- An interests-and-boundaries map with two provisional arrangements and unresolved agreement details.
- A voluntary team agreement with deadline, ownership, confirmation, access fallback, and a review point.
- A repair statement and escalation map distinguishing ordinary disagreement, authority limits, and unsafe conduct.
- A conflict-repair portfolio with two-cycle evidence, a revised handoff process, and a specific reflection.
Review and revise
Use these criteria to check your work and choose what to improve.
- Fact discipline: separates observations, reported explanations, interpretations, and work impact without assigning unsupported motives.
- Listening and boundaries: uses correctable paraphrases, identifies practical interests, and preserves privacy, availability, safety, and the option to seek support.
- Agreement quality: chooses a time that fits both research and review constraints, specifies each role’s actions, and includes confirmation, fallback, consent, and a review point.
- Repair and follow-up: acknowledges impact without demanding forgiveness, routes threats or authority issues appropriately, and evaluates the two sample cycles against observable terms.
Three ideas to help you along the way
Three useful ideas
The rules behind the steps.
Facts before stories
Separate observable events from interpretations about motives.
Agreement with consent
Make work arrangements specific while respecting boundaries and the option to seek support.
Repair through behavior
Acknowledge impact and test a changed process without demanding forgiveness.
What do these words mean?
Key words
Key terms worth knowing.
- Observation
- An event or detail that can be described without adding a motive.
- Interpretation
- An explanation attached to events that may need verification.
- Interest
- The need or concern behind a preferred solution.
- Boundary
- A limit on acceptable conduct, sharing, or availability.
- Repair
- An action that acknowledges impact and corrects what can be corrected.
- Escalation
- Taking a concern to a role or service with appropriate authority or support capacity.
Your route6 lessons.
6 lessons.
One useful project.
Work in order the first time. Each lesson makes something the next lesson can use.
- 1Up next
Separate facts, stories, and impact
Build a neutral incident record for an ordinary teamwork disagreement.
- 224 min
Listen and check understanding
Practice paraphrasing and questions that reveal needs without demanding disclosure.
- 326 min
Identify interests and boundaries
Separate the solution each person wants, the need behind it, and the limits they will not give up.
- 428 min
Choose a workable team agreement
Evaluate options and write a specific voluntary agreement.
- 526 min
Repair impact and use escalation appropriately
Draft a repair action and distinguish when peer discussion is insufficient.
- 631 min
Review the repair and team process
Check how the next two handoffs went, then improve the agreement without judging someone’s character.
Use the tools
See all tools Tools to help you practice.
Source transparency
Sources and further study.
Explore the references behind the lessons and take your learning further. Source notes explain access and reuse.
University of Kansas — Training for Conflict Resolution
Source & access notes · checked 2026-09-10
Read interests, listening, options, agreed criteria, and mediator sections. We use these only for ordinary voluntary teamwork disagreements; threats and coercion are explicitly excluded from negotiation practice.
Access: Public reading verified without an account; optional further reading, no paid course or certificate required.
Reuse: Reference only; original Life Starter explanations and practice. Public access is not permission to copy materials or logos.
Harvard Program on Negotiation — What Is Conflict Resolution, and How Does It Work?
Source & access notes · checked 2026-09-10
Read the public article’s interpretation traps and distinctions among negotiation and mediation. Optional article is accessible without enrollment; advertised paid programs are not required or endorsed.
Access: Public reading verified without an account; optional further reading, no paid course or certificate required.
Reuse: Reference only; original Life Starter explanations and practice. Public access is not permission to copy materials or logos.
EEOC — Harassment
Source & access notes · checked 2026-09-10
Opened and read reporting and case-specific evaluation information. Page states it is under review. Used only to distinguish reporting concerns from ordinary task disagreements; no legal test, filing deadline, or coverage determination is taught.
Access: Public reading verified without an account; optional further reading, no paid course or certificate required.
Reuse: Reference only; original Life Starter explanations and practice. Public access is not permission to copy materials or logos.
Ready when you are
Start lesson one Start with the first useful move.
You’ll always know what to do, what to make, and where to go next.
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Potential collaboration: Schools, youth and adult leadership programs, workplace-readiness educators, libraries, and community teams teaching cooperative behavior.
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